If you are experiencing issues with your O2 XDA Zest then a hard reset may be the way to go.  Always make sure you backup your contacts and data before doing a hard reset back to factory.   Read below for how to do the Hard-Reset or Soft-Reset. xda zest hard reset

O2 XDA Zest soft reset

Insert your stylus into this hole to soft-reset /restart your Xda Zest.

O2 XDA Zest hard reset

Warning! All your data will be deleted. Backup all necessary data first! Press navigation UP + press the RESET hole