When you encounter issues with your Blackberry Q10, you should learn how to troubleshoot it if you experience issues.  Learn how to reset your Q10 back to factory state by following instructions below.  Make sure to backup anything important you have before doing this. blackberry-q10-factory-reset-back-to-original-state To wipe all data:

  • From the home screen, drag the status bar down.
  • Select “Settings
  • Choose the “Security and Privacy” icon
  • Choose “Security Wipe
  • When prompted, type “blackberry” and then tap “Delete Data

To simply restart the device:

  • Remove the back cover of your BlackBerry device
  • Remove the battery for 30 seconds, and then reinsert it
  • Your device will reboot and be ready to use again